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Rights of passengers travelling by sea and inland waterways

Italian (Italiano)  English (Inglese)

Passengers, including those with a disability or reduced mobility, travelling by sea and by inland waterways enjoy the same rights wherever they travel in the European Union (EU). These rights, including the right to information or compensation in the case of delay or cancellation, complement similar rights for air, rail, bus and coach passengers.

ACT

Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004

SUMMARY

Passengers, including those with a disability or reduced mobility, travelling by sea and by inland waterways enjoy the same rights wherever they travel in the European Union (EU). These rights, including the right to information or compensation in the case of delay or cancellation, complement similar rights for air, rail, bus and coach passengers.

WHAT DOES THIS REGULATION DO?

It sets out the rights of all passengers, including the disabled and persons with reduced mobility, travelling by sea or inland waterway within the EU.


KEY POINTS

These rights apply to passengers travelling in the EU on large ferries and cruise ships on sea, rivers, lakes or canals.

They include:

reimbursement or rerouting in situations of cancellation or of delay at departure of more than 90 minutes;

adequate assistance e.g. meals, refreshments and, where necessary, accommodation for up to 3 nights in situations of cancellation or delay at departure of more than 90 minutes;

compensation of between 25 % and 50 % of the ticket price in situations of delay in arrival or cancellation of journeys;

— non-discriminatory treatment and specific assistance free of charge for disabled persons and persons with reduced mobility both at port terminals and on board ships, as well as financial compensation for loss or damage of their mobility equipment;

— adequate information on travel arrangements for all passengers before and during their journey, as well as general information about their rights in terminals and on board ships;

— establishment of a complaint-handling mechanism by carriers and terminal operators;

— establishment of independent national bodies to enforce the rights guaranteed under the regulation, including, where appropriate, the application of penalties.

Since 31 December 2012, Regulation (EC) No 392/2009 on the liability of carriers of passenger by sea also covers passengers in case of loss of damage resulting from an accident.

WHEN DOES THE REGULATION APPLY?

From 18 December 2012.

BACKGROUND

European Commission website on passenger rights - sea transport


REFERENCES
Act Entry into force Deadline for transposition
in the Member States
Official Journal
Regulation (EU) No 1177/2010 2011.1.6 - OJ L 334, 17.12.2010, pp. 1-16

RELATED ACTS

Regulation (EC) No 392/2009 of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents (OJ L 131, 28.5.2009, pp. 24-46)

Last updated: 2015.08.20

NOTICE TO PASSENGERS

Please inform the kind customer that, only after filing a complaint to Bluferries and after sixty days of sending (for journeys departing from Italian ports or arriving in Italy from outside EU ports), you can contact the Regulatory Authority Transport, according to Regulation (EU) no. 1177/2010 on the rights of passengers in the sea and inland waterway transport via the appropriate telematic system (SiTe), available on the Authority's website, or by the form to be sent by mail to the address of Via Nizza n. 230, 10126 - Torino, or by e-mail to one of the following e-mail addresses:
For more information, please visit the site www.autorita-trasporti.it

Documenti


Alternative Dispute Resolution


If the complaint, submitted to the Bluferries company (on line or paper), has not had a satisfactory answer or has not been answered within 30 days from the presentation, it is possible to request the alternative resolution procedure to the Chamber of Commerce of Messina sending relative request, accompanied by the identity document, the copy of the travel document and the complaint already filed.

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