Welcome to the support center

In order to simplify support requests and serve you better, we use a support ticket system. Each support request is assigned a unique ticket number that can be used to track progress and online responses. You need a valid email address to submit a request for assistance.

Please inform the kind customer that, only after filing a complaint to Bluferries and after sixty days of sending (for journeys departing from Italian ports or arriving in Italy from outside EU ports), you can contact the Regulatory Authority Transport, according to Regulation (EU) no. 1177/2010 on the rights of passengers in the sea and inland waterway transport via the appropriate telematic system (SiTe), available on the Authority's website, or by the form to be sent by mail to the address of Via Nizza n. 230, 10126 - Torino, or by e-mail to one of the following e-mail addresses: